9010 Privacy Policy — User Information Protection

Information We Collect

When you use the 9010 platform, we collect several categories of information to ensure the service runs smoothly and securely. The information collected is as follows:

Account Information

During registration, you are required to provide your full name, email address, phone number and password. This information is used to verify your identity and manage your account on the 9010 platform.

Device & Browser Information

We automatically record technical information such as device type, operating system, browser version, IP address, screen resolution and language preference. This data helps us optimise the user experience, particularly for mobile users.

Payment Information

To process deposits and withdrawals in Malaysian Ringgit (MYR), we collect the necessary information such as the account holder's name and bank account number. We do not store credit or debit card numbers directly — all transactions are handled by approved payment processors.

Cookies & Usage Data

Our platform uses cookies and similar tracking technologies to understand how users interact with the site, store session preferences and improve platform performance. Usage data includes pages visited, session duration, clicks and in-game actions.

Cookies & Session Tracking

The 9010 platform uses session cookies and persistent cookies for the following purposes:

• Session cookies — maintains your login status during an active session. This cookie is automatically deleted when you close your browser.
• Preference cookies — stores settings such as language preference and display options.
• Analytics cookies — helps us understand how users interact with the platform, including the most visited pages and session duration.

You can control or block cookies through your browser settings. However, blocking certain cookies may affect the functionality of the 9010 platform, such as the ability to stay logged in.

We do not use third-party cookies for advertising or user profiling outside the platform.

Sharing Information with Third Parties

9010 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. However, there are limited situations where we share information with trusted third parties:

• Payment processors — transaction information is shared with approved payment service providers (such as FPX and DuitNow providers) solely for the purpose of processing deposits and withdrawals in MYR.
• Game provider — limited game session data is shared with game software providers to ensure game integrity and fairness.
• Legal requirements — we may disclose information to relevant authorities when required by law or a valid court order.

All third parties working with 9010 are required to comply with data protection standards equivalent to our privacy policy.

User Rights Over Personal Data

As a 9010 platform user, you have the following rights regarding your personal data:

• Right of access — you may request a copy of the personal information we hold about you.
• Right to rectification — if your information is inaccurate or out of date, you may request that we update it.
• Right to erasure — you may request the deletion of your account and personal data, subject to record retention requirements under applicable law.
• Right to object to processing — you may opt out of marketing communications from us at any time.

To exercise any of the rights above, please contact the 9010 support team by email [email protected] by submitting your request in writing. We will endeavour to process your request within 14 working days.